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Digital Strategy

Gain Competitive Advantages By Developing A Superior Customer Experience (CX).

Course Overview

Over the last two years, the pandemic has changed how individuals and businesses think, live and access products and services. Traditional models are now becoming obsolete with customers now having more power than ever. The fight is now in delivering on the new customer preference to gain a competitive advantage in the market. But where do you start?

Understanding your customer’s journey requires a new perspective informed by data. This 2-day course will empower you with the knowledge and expertise to map out your customers’ key touchpoints, the resources needed at each touchpoint and track metrics that enable you to take full advantage of the data analytics to understand, act and align efforts in customer experience management.

Customer
Retention
Brand
Loyalty
Revenue
Growth

Who is this course for?

Brand Communication Experts
Business Strategists
Digital Marketing Professionals
Entrepreneurs
Marketing Executives
Top Level Management

Is Your Business
Equipped For The New
Digital Age Consumer?

Our Experts
Gesora Mwasi
Founder / Lead Digital Brand Strategist at IDMA
Dennis Maorwe
Creator, Africa Data Network
Jane Mzalendo
Facilitator, Events Organiser

Curriculum

Digital Brand Strategy Development

Drive Digital Success

The module includes lectures, case studies, and hands-on activities to provide practical knowledge and skills. Participants will develop a better understanding of how to effectively manage a digital brand strategy, to identify and mitigate risks, and to develop and deploy successful digital strategies.

 

At the end of the module, participants will have developed an effective digital brand strategy that is tailored to the needs of their organization. Participants will gain insights into how to develop cross-functional teams to ensure that the brand strategy is executed successfully. Participants will also get a better understanding of the importance of monitoring and evaluating the success of digital strategies to ensure that objectives are met month-on-month.

Developing An Omnichannel Brand Identity

Unlock Brand Resonance

Participants will learn how to develop a product brand identity that positions them favorably in the market and resonates well with the target audience. This will enable the target audience to easily recognize the brand and build brand resonance over time. By doing this participants will be able to positively differentiate themselves from other players in the market. This is based on 6 key dimensions, Personality, Culture, Self Image, Physique Facets, Relationship, and Reflection. 

In this module, participants will gain an understanding of the core principles of brand identity development and gain practical knowledge on how to effectively develop, manage, and communicate an omnichannel brand identity. During the module, participants will be introduced to the 6 core dimensions and how each of these dimensions contribute to an effective brand identity. They will also learn how to design and create effective brand identity materials such as logos, website design, social media content, and more. 

The module will also provide participants with an understanding of how to effectively measure the success of an omnichannel brand identity by using analytics and other tools. Finally, participants will gain an understanding of how to use an omnichannel brand identity to drive customer engagement and loyalty. They will develop the skills to ensure their brand is effectively represented across all channels, and understand how to measure success. 

 

By the end of the module, participants will have a comprehensive understanding of how to develop and manage an effective omnichannel brand identity, and be able to effectively measure the success of their efforts.

Digital Market Development

Grow Digital Brands

The Digital Market Development module in the Digital Brand Strategy Masterclass will provide business leaders and marketing professionals with the tools and knowledge to apply different strategies to increase their online customers from strategic markets, optimize their business and operations structure, develop a robust marketing mix, build and define their brand, and measure and track their outcomes. Participants will gain the skills and knowledge to confidently identify the most effective digital marketing tactics and strategies to maximize their digital brand presence.

Participants will understand the key performance metrics to measure and track the outcomes of their digital marketing efforts including Digital Engagement, Brand Awareness, Conversion Rates, Analytics, and ROI. They will learn how to use analytics to measure their campaign’s success, and how to optimize their digital marketing efforts for maximum return on investment.

Digital Communication Channels

Connect. Engage. Optimize

The Digital Communication Channels module in our Digital Brand Strategy Masterclass is designed to help business leaders and marketing professionals develop effective strategies for communication through digital channels. This module will help participants to understand their target audience’s communication styles and preferences for social media, and develop the right digital communication strategies for the organization.

 

The module begins by delving into the different styles of communication used in digital marketing and how to best use each to reach your target audience. Participants will learn to identify the right channels and platforms that can be used to engage with their target market. They will be introduced to the various types of digital marketing, such as search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, content marketing, email marketing and many more, and how to leverage them.

 

The module will also provide participants with guidance on how to set the right advertising budget to drive sales and reach their target market. They will learn to properly allocate resources and review their communication strategies to ensure they are effective.

 

Participants will also learn best practices for monitoring and evaluating the success of their digital communication channels, as well as techniques for optimizing their campaigns. This will enable them to identify areas for improvement and adjust their strategies for maximum effectiveness.

Digital Brand Strategy Management

Drive Measurable Growth

The Digital Brand Strategy Management module of the Digital Brand Strategy Masterclass is designed to equip business leaders and marketing professionals with the necessary knowledge, skills, processes and tactics to successfully execute and measure digital brand strategy.

 

Participants will learn how to analyze customer needs and preferences, develop digital brand strategy action plans, and create digital content that engages customers and drives conversions. Additionally, participants will learn how to use digital marketing tools to create effective campaigns and measure the impact of digital brand strategy on the customer journey.

 

The module will also cover the development of digital smart sheets to manage the digital brand strategy execution and provide insightful reports to leadership for action. Participants will learn how to optimize digital media channels to drive conversions and build brand loyalty.

 

At the end of the module, participants will have the necessary skills and knowledge to execute and manage an effective digital brand strategy that will align with organizational objectives and put the customers’ interest at the center. The module will include practical exercises, case studies and assessments to ensure that participants have a sound understanding of the concepts and can apply them to their own brand strategies.

testimonials quote pattern

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Peter Mzalendo, Entrepeneur

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Joe Mzalendo, Entrepeneur
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Learn how to navigate your way in understanding your customer journey to curate an immersive brand experience that drives business growth.

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